new_account_information_available
Issuer has updated account details that you should refresh.
What just happened
Card was reissued (new number, expiry). Issuer is signaling that an updated card exists.
Retry strategy
Use Stripe's Account Updater to pull the new card automatically. Then retry.
What to tell the customer
Your bank issued a new card. We'll automatically pick up the update — no action needed.
Recommended action
Enable Network Tokens / Account Updater. Retry once the updater pulls new details.
Want to see what this looks like on your Stripe?
See how often "new_account_information_available" hits your Stripe account in the last 30 days — and how much MRR is at risk because of it.
Related codes
Frequently asked questions
Is "new_account_information_available" a soft or hard decline?+
It's classified as a soft decline: Temporary issue. Retry later — most resolve within 7 days with the right cadence.
Should I retry a "new_account_information_available" decline?+
Use Stripe's Account Updater to pull the new card automatically. Then retry.
What should I tell my customer when this happens?+
Your bank issued a new card. We'll automatically pick up the update — no action needed.
How do I prevent this decline going forward?+
Enable Network Tokens / Account Updater. Retry once the updater pulls new details.
Does Rechurn handle this decline code automatically?+
Yes. Rechurn classifies "new_account_information_available" and runs the optimal retry cadence with a personalized email sequence. Run a free audit to see how many of your failed charges are this code.