stolen_card
Card was reported stolen.
What just happened
Issuer marked the card as stolen and blocked all charges.
Retry strategy
Halt all retries.
What to tell the customer
Your card was reported stolen. Please add a new payment method.
Recommended action
Stop charges. Send update-card email.
Want to see what this looks like on your Stripe?
See how often "stolen_card" hits your Stripe account in the last 30 days — and how much MRR is at risk because of it.
Related codes
Frequently asked questions
Is "stolen_card" a soft or hard decline?+
It's classified as a fraud / risk: Issuer flagged the charge. Don't retry without customer contact — risks chargebacks.
Should I retry a "stolen_card" decline?+
Halt all retries.
What should I tell my customer when this happens?+
Your card was reported stolen. Please add a new payment method.
How do I prevent this decline going forward?+
Stop charges. Send update-card email.
Does Rechurn handle this decline code automatically?+
Yes. Rechurn classifies "stolen_card" and runs the optimal retry cadence with a personalized email sequence. Run a free audit to see how many of your failed charges are this code.