stop_payment_order
Cardholder issued a stop-payment order.
What just happened
Customer told their bank to stop a specific charge or recurring sequence.
Retry strategy
Don't retry. Honor the stop-payment.
What to tell the customer
You requested to stop this payment. Please contact us if this was unintended.
Recommended action
Halt automation. Customer-success outreach to understand and recover relationship.
Want to see what this looks like on your Stripe?
See how often "stop_payment_order" hits your Stripe account in the last 30 days — and how much MRR is at risk because of it.
Related codes
Frequently asked questions
Is "stop_payment_order" a soft or hard decline?+
It's classified as a hard decline: Permanent issue with the card. Retries will keep failing — you need a new payment method from the customer.
Should I retry a "stop_payment_order" decline?+
Don't retry. Honor the stop-payment.
What should I tell my customer when this happens?+
You requested to stop this payment. Please contact us if this was unintended.
How do I prevent this decline going forward?+
Halt automation. Customer-success outreach to understand and recover relationship.
Does Rechurn handle this decline code automatically?+
Yes. Rechurn classifies "stop_payment_order" and runs the optimal retry cadence with a personalized email sequence. Run a free audit to see how many of your failed charges are this code.