transaction_not_allowed
This specific transaction type isn't allowed on the card.
What just happened
Issuer restricted online, recurring, or international transactions for this card.
Retry strategy
Don't retry. Need a different card.
What to tell the customer
Your card doesn't allow this type of transaction. Please use a different card.
Recommended action
Halt retries, send update-card email.
Want to see what this looks like on your Stripe?
See how often "transaction_not_allowed" hits your Stripe account in the last 30 days — and how much MRR is at risk because of it.
Related codes
Frequently asked questions
Is "transaction_not_allowed" a soft or hard decline?+
It's classified as a hard decline: Permanent issue with the card. Retries will keep failing — you need a new payment method from the customer.
Should I retry a "transaction_not_allowed" decline?+
Don't retry. Need a different card.
What should I tell my customer when this happens?+
Your card doesn't allow this type of transaction. Please use a different card.
How do I prevent this decline going forward?+
Halt retries, send update-card email.
Does Rechurn handle this decline code automatically?+
Yes. Rechurn classifies "transaction_not_allowed" and runs the optimal retry cadence with a personalized email sequence. Run a free audit to see how many of your failed charges are this code.