incorrect_cvc
Customer entered the wrong CVC (3-4 digit code).
What just happened
CVC mismatch — usually a typo or wrong card.
Retry strategy
Don't retry — it'll fail with the same code. Customer must re-enter.
What to tell the customer
The 3-digit code on the back of your card didn't match. Please try again with the correct CVC.
Recommended action
Show inline error on checkout. For recurring, email with update-card link.
Want to see what this looks like on your Stripe?
See how often "incorrect_cvc" hits your Stripe account in the last 30 days — and how much MRR is at risk because of it.
Related codes
Frequently asked questions
Is "incorrect_cvc" a soft or hard decline?+
It's classified as a input error: Wrong number, expiry, or CVC. Customer needs to re-enter card details.
Should I retry a "incorrect_cvc" decline?+
Don't retry — it'll fail with the same code. Customer must re-enter.
What should I tell my customer when this happens?+
The 3-digit code on the back of your card didn't match. Please try again with the correct CVC.
How do I prevent this decline going forward?+
Show inline error on checkout. For recurring, email with update-card link.
Does Rechurn handle this decline code automatically?+
Yes. Rechurn classifies "incorrect_cvc" and runs the optimal retry cadence with a personalized email sequence. Run a free audit to see how many of your failed charges are this code.