Input error · recoverable

`invalid_cvc`

CVC has wrong format (e.g. 4 digits when card needs 3).

What just happened

Customer entered incorrectly formatted security code.

Retry strategy

Don't retry. Re-prompt customer.

What to tell the customer

Your CVC format was invalid. Please re-enter it.

Recommended action

Inline form validation should catch this before submission.

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Related codes

incorrect_cvc

Customer entered the wrong CVC (3-4 digit code).

incorrect_number

Card number is invalid (wrong digits or fails Luhn check).

incorrect_pin

PIN entered doesn't match the card (in-person/POS context).

incorrect_zip

Postal/ZIP code didn't match the issuer's record (AVS check).

Frequently asked questions

Is "invalid_cvc" a soft or hard decline?+

It's classified as a input error: Wrong number, expiry, or CVC. Customer needs to re-enter card details.

Should I retry a "invalid_cvc" decline?+

Don't retry. Re-prompt customer.

What should I tell my customer when this happens?+

Your CVC format was invalid. Please re-enter it.

How do I prevent this decline going forward?+

Inline form validation should catch this before submission.

Does Rechurn handle this decline code automatically?+

Yes. Rechurn classifies "invalid_cvc" and runs the optimal retry cadence with a personalized email sequence. Run a free audit to see how many of your failed charges are this code.

All decline codes