incorrect_number
Card number is invalid (wrong digits or fails Luhn check).
What just happened
Customer fat-fingered the card number, or the card was deactivated and the number isn't recognized anymore.
Retry strategy
Don't retry. Customer must enter a different/correct number.
What to tell the customer
Your card number didn't validate. Please double-check the digits or use a different card.
Recommended action
Surface the error immediately, prompt for re-entry. No automatic retries.
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Related codes
Frequently asked questions
Is "incorrect_number" a soft or hard decline?+
It's classified as a input error: Wrong number, expiry, or CVC. Customer needs to re-enter card details.
Should I retry a "incorrect_number" decline?+
Don't retry. Customer must enter a different/correct number.
What should I tell my customer when this happens?+
Your card number didn't validate. Please double-check the digits or use a different card.
How do I prevent this decline going forward?+
Surface the error immediately, prompt for re-entry. No automatic retries.
Does Rechurn handle this decline code automatically?+
Yes. Rechurn classifies "incorrect_number" and runs the optimal retry cadence with a personalized email sequence. Run a free audit to see how many of your failed charges are this code.