Input error · recoverable

`testmode_decline`

Stripe test mode rejected the test card.

What just happened

Using a test card in live mode or vice-versa.

Retry strategy

Use the right card for the environment.

What to tell the customer

Test card error. Use a real card in live mode.

Recommended action

Audit your environment configuration.

Want to see what this looks like on your Stripe?

See how often "testmode_decline" hits your Stripe account in the last 30 days — and how much MRR is at risk because of it.

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Related codes

incorrect_cvc

Customer entered the wrong CVC (3-4 digit code).

incorrect_number

Card number is invalid (wrong digits or fails Luhn check).

incorrect_pin

PIN entered doesn't match the card (in-person/POS context).

incorrect_zip

Postal/ZIP code didn't match the issuer's record (AVS check).

Frequently asked questions

Is "testmode_decline" a soft or hard decline?+

It's classified as a input error: Wrong number, expiry, or CVC. Customer needs to re-enter card details.

Should I retry a "testmode_decline" decline?+

Use the right card for the environment.

What should I tell my customer when this happens?+

Test card error. Use a real card in live mode.

How do I prevent this decline going forward?+

Audit your environment configuration.

Does Rechurn handle this decline code automatically?+

Yes. Rechurn classifies "testmode_decline" and runs the optimal retry cadence with a personalized email sequence. Run a free audit to see how many of your failed charges are this code.

All decline codes